We stand behind every order that leaves Dockside Tackle. If something isn't right, we'll do everything we can to make it right.

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30-Day Returns

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Most new, unused merchandise may be returned within 30 days of delivery for a refund to your original payment method or store credit.

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To qualify for a return, items must:

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• Be unused and in new condition.

• Include all original manufacturer packaging.

• Be in resalable condition.

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Items showing signs of use, installation, modification, or damage after delivery are not eligible for return.

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Soft Plastics & Consumables

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Due to the nature of soft plastic baits and other consumable fishing products:

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• Soft plastics must be unopened and factory sealed to qualify for a return.

• Opened bags of worms, craws, swimbaits, trailers, or other soft plastics cannot be returned.

• Individual baits removed from a package are not eligible for return.

• Products damaged due to improper storage after delivery, including excessive heat, are not eligible for return.

• If your soft plastics arrive damaged or incorrect, contact us within 7 days and we'll make it right.

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Defective, Damaged, or Incorrect Orders

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Mistakes happen, but we'll take care of them.

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If you receive a defective product, a damaged shipment, or the wrong item, notify us within 7 days of delivery. Please include:

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• Your order number

• Photos of the product

• Photos of the shipping box (if damaged)

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We'll review your claim and provide a replacement, exchange, or refund as appropriate.

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Return Shipping

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Customers are responsible for return shipping costs unless:

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• We shipped the wrong item.

• The product is defective.

• The item was damaged during shipping.

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We recommend using a trackable shipping service, as Dockside Tackle cannot be responsible for packages lost during return transit.

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Refunds
 

Refunds are processed after your return has been received and inspected.

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Once approved, your refund will be issued to your original payment method. Depending on your bank or card issuer, funds may take several business days to appear.

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Original shipping charges are non-refundable unless the return resulted from our error.

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Non-Returnable Items

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The following items are not eligible for return:

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• Gift cards

• Clearance and final sale merchandise

• Special order items

• Opened soft plastics and consumable products

• Used terminal tackle

• Used fishing line

• Any product not in resalable condition

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Need Help?

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To start a return, email erin@docksidetackleco.com with your order number and a brief description of the issue. 

 

Our goal is simple: provide quality tackle, ship it fast, and take care of our customers when something goes wrong.